There are a myriad of ways in which people misunderstand one another. Creating cultural competence isn’t about expecting perfection – it’s about using thoughtful and respectful communication skills to build on the diversity that exists in every workplace.
Cultural Competence – Learn why it is so easy for us to “otherize” those we don’t understand and those whose words and actions we don’t like. We all have a myriad of different social identities. This workshop addresses the values people share and how we can use those as a touchstone for learning rather than discriminating. Learn and develop communication skills to approach difficult conversations with curiosity and respect rather than skepticism and fear.
Comprehensive Mediation Training – This very interactive workshop meets nationally-recognized standards to become a mediator. The skills learned in this workshop are invaluable for everybody who has to work with anybody else. Learn how to listen for what people are trying to say despite the words they use. Learn how to communicate in a way that respects diverging opinions. Learn how to transform conflict into opportunities for learning and growth.
Managing Conflict at Work – The best way to manage conflict is to prevent as much as possible through transparent and clear communication. Consider the cultural mores in place within your organization and what that communicates about your response to conflict. Learn best practices for creating processes and procedures for airing grievances that employees and leaders embrace because they are fair, respectful, timely and efficient. Improve employee engagement, trust in management and workplace productivity. Learn how to foster workplace environments that reject bullying.
Ethical Communication – Effective communication requires much more than simply speaking and listening. Learn my definition of Ethical Communication and how it can help to prevent many of the most common conflicts that occur in the workplace and in personal relationships. This presentation or workshop is designed for anybody who is responsible for others within the workplace and for anybody who is in a challenging relationship. This content is also available through coaching.
Communication Skills for Leaders – Leaders role-model what they value and what they expect when they speak and act and also when they fail to act. Learn how to communicate what is important to YOU in order to both better achieve your goals and to increase efficiency and loyalty among your employees. This content is available in a workshop format or through coaching.
Dealing with Difficult Clients/Customers and Patients – Learn through this presentation or workshop some very useful skills for interacting with difficult people who can drain your energy and challenge your desire to be uniformly respectful. If you interact with clients, customers or patients with whom it is difficult to communicate because they don’t listen, or don’t appear to care about what you are saying, or because they are so angry they are intimidating – this information will be very useful.
Customized Culture Diagnosis – Please contact me for more information about how I can help your organization to create policies and procedures to effectively foster cultural competence in your organization OR for more information about the type of review services I provide that can give your entire organization insight into your culture and how that impacts what is working well, what is not working well and some specific suggestions for improvement. The reviews are particularly useful for middle-aged or well-established organizations that may no longer question, or even recognize, many of the organization’s cultural mores that exist and that may stifle creativity, continued learning and flexible responses to changing demographics. Everybody who works within the organization creates and confirms the culture of an organization. What sort of culture do you want your organization to have?
If you don’t see exactly what you are looking for in the above workshops, coaching, and cultural diagnosis options, please fill out our contact form and let us know how we can help you!